FAQ

How long does shipping take? We ship across Europe. Delivery takes 7–10 business days. You'll receive a tracking link by email as soon as your order ships.

Is the water bottle leak-proof? Yes! HydraPaw uses an advanced silicone locking mechanism. Water only comes out when you squeeze. No leaks in bags or pockets.

Is it safe for my dog? Absolutely. Made from food-grade 304 stainless steel and soft food-grade silicone. Completely safe and meets EU safety standards.

How do I use it? Flip up the silicone panel to form the bowl, tilt to pour water in. When done, tilt back to drain into the bottle, press bowl down, put lid back on.

How do I clean it? Dishwasher safe on low heat. Or rinse by hand with warm soapy water. Clean every few days for best hygiene.

What if my order arrives damaged or doesn't arrive? Contact us at hydrapaw.shop@gmail.com with your order number and we'll issue a full refund immediately.